None of this shows up in the numbers for a while. It shows up in the fourth phone call of the morning, and in the loaves that come out at the wrong time.
Orders live in three places
Phone notes, a shared inbox and a paper pad behind the counter. Nobody knows which one is right.
One list, filled in at the counterEvery shop bakes to its own clock
The same loaf comes out of the oven two hours apart depending on which door you walk through.
One schedule, five kitchensNew staff learn by watching
Nothing is written down, so the first four weeks depend entirely on who happens to be on shift.
Two pages a new baker can follow