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Vantel.

Hello, Mara

Your week in calls

Rated by the team right after hanging up. 443 calls were normal.

40%443 of 1108
Easy498
Normal443
Difficult167
Your score

1108calls

Mara Ellwangerm.ellwanger@vantel.example
Incoming calls-5.2%

10.8k

Avg wait time+2.3%

30s

Answered calls-5.2%

10.7k

Average CSAT+3.7%

3.3/5

Call reporting
Nov 1Nov 8Nov 15Nov 22Nov 29
Reasons for incoming calls
Tech issues

4 057

Internet outage

3 167

Billing questions

2 546

Others

1 287

Abandoned calls
Abandoned

135

Answered

10 793

1.24%

135 of 10928 hung up before anyone picked up.